LILA

We strive to ensure utmost satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a comprehensive return policy to facilitate hassle-free returns and exchanges. Please review the following guidelines:

1. Eligibility for Returns:

   • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

   • Returns must be initiated within 7 days from the date of purchase.

   • Customized or personalized items may not be eligible for return unless they arrive damaged or defective.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at [ email/phone number]

   • Clearly state the reason for the return and provide details about the item(s) being returned.

3. Return Shipping:

   • Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part or the product is defective.

   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please indicate this when requesting the RMA number.

   • Exchanges are subject to product availability. If the desired item is unavailable, a store credit will be issued instead.

5. Damaged or Defective Items:

   • In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.

   • Provide detailed information and, if possible, include photographs of the damaged or defective item(s) for assessment.

6. Final Sale Items:

   • Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective. Thank you for choosing Thanji Accessories. We appreciate your business and are committed to ensuring your satisfaction with every purchase.