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Shipping Policy
Shipping Terms:
- Processing Time All orders are processed within 2-3 business days. Orders placed after 3 PM or on weekends/holidays will be processed on the next business day.
- Shipping Rates & Delivery Shipping rates are calculated at checkout based on the shipping address and the weight of the items. Delivery typically takes 5-7 business days depending on your location.
- Shipping Confirmation & Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your package.
- International Shipping We currently ship to select international locations. International shipping times may vary between 10-20 business days depending on the destination. Additional customs fees may apply.
- Delayed or Lost Packages In the rare case of delays or lost packages, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue.
Refund Policy
Refund Policy:
Due to the nature of our cosmetic products and for safety and hygiene reasons, we do not offer refunds or exchanges. All sales are final once the product has been shipped.
However, if your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery, and we will work to resolve the issue. Your satisfaction is important to us!
Cancellation / Return / Exchange Policy
Cancellations, Returns, or Exchange Policy:
- Cancellations: Orders can be canceled within 24 hours of purchase. After this period, cancellations are not allowed, as we begin processing your order immediately to ensure prompt delivery.
- Returns or Exchanges: Due to the nature of our cosmetic products and for hygiene and safety reasons, we do not accept returns or exchanges. All sales are final once shipped.
- Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We will promptly work with you to resolve the issue.
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